Monolith Warranty Information
“LIMITED LIFETIME WARRANTY”
– Valid from 01.01.2019 –
Our Monolith barbecue Warranty | The guarantee conditions
We are pleased that you have chosen a Monolith product. We are convinced of the quality of our products and therefore offer you the conclusion of a guarantee contract with us under the following conditions.
Content of the guarantee
For all Monolith models and accessories we grant, that
MONOLITH Grill GmbH
beginning with the certified date of sale, a limited guarantee that
Monolith warrants that all ceramic components are free of material, manufacturing and processing defects for the lifetime of the Monolith model as purchased by the original owner. Our Monolith models have an average product life of 10 years. Monolith warrants that all metal components are free of material, manufacturing and processing defects for a period of five years.
Grill tools (Monolith accessories) and barbecue tables are free of material, manufacturing and processing defects for a period of one year.
If your Monolith product shows a material, manufacturing or processing defect during the warranty period, when used and serviced properly and regularly maintained according to the instructions in our manual, we will either repair or replace the product according to these conditions at our choice. Your rights under this warranty are limited to the claim for subsequent performance. This guarantee does not grant any further claims, in particular any form of compensation.
Territorial scope of the warranty
The warranty is limited to the use of the product within the territory of the Federal Republic of Germany/European Union/United Kingdom. It applies to products purchased from us or from a dealer authorized by us within the aforementioned territory evidenced by a valid dealer invoice or receipt.
Personal scope of the warranty protection
The warranty is valid for the private first buyer of the Monolith product. First buyer is the person who bought the product as new from us or from an authorized dealer. You can find a list of our authorized dealers at https://www.monolith-grill.eu/uk/dealers-directory. The warranty claim is personal and not transferable. The warranty claim expires if the first buyer gives up, loses or transfers the ownership of the Monolith product to a third party. For a commercial use of our products we do not grant any warranty.
No limitation of your legal rights
Please note that you have legally defined rights from the sales contract of the Monolith product (§§ 433 ff. German Civil Code). This warranty does not limit your legal rights in any way.
Claiming the warranty
a) Should it become necessary to make a claim under the warranty, please contact the dealer from whom you purchased the product.b) When making a claim under the warranty, you must present the original invoice or the sales receipt issued by the authorised dealer or an appropriate confirmation. Furthermore, you must prepare a written report of defects and send us the product complained about together with it, properly packed and free of charge, at your risk.c) Warranty repairs must be carried out by us or by dealers or authorised workshops authorised by us. Repairs carried out by other companies are not eligible for reimbursement, as such repairs, as well as damage to the product as a result, are not covered by this warranty.d) If we repair or replace the product, the warranty claim for the repaired or replaced product is valid for the remaining time of the original warranty period. An extension of the warranty period is excluded) We reserve the right to charge a handling fee of 50 € if, after examination, it is determined that there is no warranty claim.
Limitations of the guarantee
(a) are not covered by the guarantee
The use of the Monolith product for commercial purposes
Wear or damage due to normal wear and tear
Consequences of neglected or faulty maintenance
Consequences of excessive or improper use
Wear parts (especially seals)
Consequences of improper storage or cleaning (use of abrasive or corrosive cleaning agents/tools)
damages caused by misuse or misapplication of the Monolith product
Consequences of force majeure, vandalism, accident or comparable events
Consequences of using parts or accessories from other manufacturers
Consequences of faulty installation
faults or defects of Monolith products which were not purchased from us or from an authorized dealer
Transport and travel costs as well as costs incurred by the assembly and disassembly of the device;
all damages and other subsequent defects not directly caused by the Monolith product
If the Monolith product is operated in a country other than the country for which it was originally developed and produced by us, possible changes have to be made to the product to adapt it to the technical and/or safety standards of this other country. Such changes are not due to material, processing or manufacturing defects of the product and are explicitly excluded from this warranty.b) This warranty expires if
changes have been made to the Monolith product by you or a third party
the Monolith product continues to be operated despite a functional or usage defect.
This guarantee is subject exclusively to German law to the exclusion of the UN Sales Convention.
Should individual provisions of these guarantee conditions or of the contract concluded on the basis thereof be or become invalid or should the contract contain a loophole, the validity of the remaining provisions shall not be affected. In this case, the invalid provision or to fill the gap shall be replaced by a valid provision which comes closest to the economic purpose of the contract while adequately safeguarding the interests of both parties.